Compass

A B2B SaaS company navigating a pivot from SME to enterprise. Product redesign across four user types in six weeks.

A B2B SaaS company navigating a pivot from SME to enterprise. Product redesign across four user types in six weeks.

Year

Year

2023

duration

duration

6 weeks

services

services

Web Design

client

client

Elena Rodriguez · Director, Nexus Group

industry

industry

Web Design, Web Development

signing on tabllet

41%

Trial-to-paid conversion increase

18%

Churn reduction

3

Enterprise contracts

The brief

Compass had built a solid SME product but was losing enterprise deals because the interface couldn't keep up with the complexity of larger orgs. They came to us mid-pivot — new ICP, new pricing model, same product team. The brief was to redesign the marketing site and the core product flows for four distinct user types: admin, team lead, contributor, and viewer. Six weeks. No extensions.

Deliverables

We ran user research sessions with 12 enterprise contacts in week one and built a simplified information architecture before touching a single UI component. The redesigned interface reduced the average task completion time by 40% in internal testing. The marketing site was rebuilt in Framer with a narrative that spoke directly to enterprise buyers — not the SME audience the old site had been written for. Three enterprise contracts were signed in the first quarter citing the rebrand as a trust factor.

They push back when needed and always think about what's best for the business, not just what looks good.

Elena Rodriguez · Director, Nexus Group
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Deliverables

Digital strategy — ICP repositioning, messaging framework

Digital strategy — ICP repositioning, messaging framework

UX research — 12 enterprise user interviews, journey maps

UX research — 12 enterprise user interviews, journey maps

UI redesign — 4 user types, full design system

UI redesign — 4 user types, full design system

Marketing site — enterprise-focused narrative, Framer build

Marketing site — enterprise-focused narrative, Framer build

Handoff package — Figma files, design tokens, documentation

Handoff package — Figma files, design tokens, documentation

Tools & stack

Figma — UX research & UI design

Figma — UX research & UI design

Framer — marketing site build

Framer — marketing site build

Maze — prototype testing

Maze — prototype testing

Linear — project management

Linear — project management

Reach out

Reach out

Book a quick call with us and see how we can help you.

Book a quick call with us and see how we can help you.

Strategy, design, and engineering built to last. © 2025 Vynkra. All rights reserved.

Strategy, design, and engineering built to last. © 2025 Vynkra. All rights reserved.

Strategy, design, and engineering built to last. © 2025 Vynkra. All rights reserved.

Strategy, design, and engineering built to last. © 2025 Vynkra. All rights reserved.

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